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VW Trainee Customer Service Consultant

Eglinton

Job Ref
TCC 14/10/20
Location
Eglinton
Salary
£22,000 , increasing to £25,000, on completion of training

Donnelly Group, Northern Ireland’s largest family owned motor retailer is searching for:

Ambitious individuals who have left Sixth-Form, University, and those who are ready to start a career challenge

• VW Trainee Customer Service Consultant

Ideal Applicants
• Excellent communication skills -
• Initiative - a desire to learn about our customers, our products and our new technologies.
• Confidence – a personality that will welcome and engage our customers
• An eye for detail – to capture information accurately, follow processes
• Customer focus - deliver an excellent customer experience
• Self motivated – can enthuse others and achieve performance targets

This role will offer you an opportunity to avail of the outstanding manufacturers’ learning and development training; provide you with industry-recognised accreditation; and potentially giving you the chance to grow further within the Donnelly Group.
You will receive an annual salary of £22,000 , increasing to £25,000, on the successful completion of manufacturing training and performance assessments.

Main duties include:
• Assist with general showroom activities; be comfortable with the digital showroom and assist your colleagues, keep data up to date, manage phone calls and online enquiries.
• Welcome and greet sales and aftersales customers to your Centre and ensure their experience is second to none.
• Qualify the desires and wishes of the customer and guide them to the right member of staff identifying their needs and interests.
• Assist the customer in understanding our unique vehicle technology and how to get the best performance from our Hybrid/ Electric products.
Person Specification:

• This role requires you to be professional, have a smart personal appearance and have high standards of verbal and written communication.
• The role involves determining a customer's needs and being able to offer advice, guidance and product knowledge. It is, therefore, important that you are comfortable interacting and quickly building rapport with existing and new customers to Toyota and VW and also with your colleagues.

Essential Criteria:

• A full UK driving licence.
• Eligibility to work in the UK.
• At least 2 A Levels or equivalent qualification/ GCSE Maths and English.
• IT skills, (MS Word, PowerPoint and Excel).
• Flexible to work hours required by the Business

Remuneration package includes:

• Contributory Pension
• Life Insurance Scheme
• Training and on-going development
• Opportunity for career progression
• Health Care Scheme
• Membership with The Diamond Club package with Kingsbridge Hospital

Closing date for applications is 5pm, On Wednesday 28th of October, 2020




Function
Sales
Status
Full Time
Type
Permanent
Hours
Monday - Friday 08:30 - 17:30 with flexibility


Share this vacancy

Toyota Trainee Customer Service Consultant

Eglinton

Job Ref
TCC 14/10/20
Location
Eglinton
Salary
£22,000 , increasing to £25,000, on completion of training

Donnelly Group, Northern Ireland’s largest family owned motor retailer is searching for:

Ambitious individuals who have left Sixth-Form, University, and those who are ready to start a career challenge

• Toyota Trainee Customer Service Consultant

Ideal Applicants

•Excellent communication skills -
•Initiative - a desire to learn about our customers, our products and our new technologies.
•Confidence – a personality that will welcome and engage our customers
•An eye for detail – to capture information accurately, follow processes
•Customer focus - deliver an excellent customer experience
•Self motivated – can enthuse others and achieve performance targets

This role will offer you an opportunity to avail of the outstanding manufacturers’ learning and development training; provide you with industry-recognised accreditation; and potentially giving you the chance to grow further within the Donnelly Group.
You will receive an annual salary of £22,000 , increasing to £25,000, on the successful completion of manufacturing training and performance assessments.

Main duties include:
• Assist with general showroom activities; be comfortable with the digital showroom and assist your colleagues, keep data up to date, manage phone calls and online enquiries.
• Welcome and greet sales and aftersales customers to your Centre and ensure their experience is second to none.
• Qualify the desires and wishes of the customer and guide them to the right member of staff identifying their needs and interests.
• Assist the customer in understanding our unique vehicle technology and how to get the best performance from our Hybrid/ Electric products.
Person Specification:

• This role requires you to be professional, have a smart personal appearance and have high standards of verbal and written communication.
• The role involves determining a customer's needs and being able to offer advice, guidance and product knowledge. It is, therefore, important that you are comfortable interacting and quickly building rapport with existing and new customers to Toyota and VW and also with your colleagues.

Essential Criteria:

• A full UK driving licence.
• Eligibility to work in the UK.
• At least 2 A Levels or equivalent qualification/ GCSE Maths and English.
• IT skills, (MS Word, PowerPoint and Excel).
• Flexible to work hours required by the Business

Remuneration package includes:

• Contributory Pension
• Life Insurance Scheme
• Training and on-going development
• Opportunity for career progression
• Health Care Scheme
• Membership with The Diamond Club package with Kingsbridge Hospital

Closing date for applications is 5pm, On Wednesday 28th of October, 2020


Function
Sales
Status
Full Time
Type
Permanent
Hours
Monday - Friday 08:30 - 17:30 with flexibility


Share this vacancy

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