Parts Advisor - Campsie
Do you have an interest in working in the Motor Industry? Would you like to join our Parts Team?
We would love to hear from you if you have experience in a warehouse, stores or customer facing environment.
This is an interesting and varied role which involves selling parts to customers via the phone, email and face to face and in the process advising them on the correct product for their vehicle and discussing availability and prices. You will manage transactions from initial orders through to processing payments, providing customer updates, tracking orders, stock replenishment, stock returns, and keeping our stock management IT system up to date.
You will also work closely with the Workshop to provide them with the correct parts for vehicles that are booked in for service work.
We need someone with excellent communication, organisation and IT skills, with a good work ethic, who will be an asset to our Parts team.
Previous experience in a similar role would be desirable but not essential as full training will be given.
• Hours of work: Monday to Friday 8:30am to 5:30pm, including Saturday work on a rota basis;
• Overtime is payable at time and a half.
• We offer an attractive remuneration package with the opportunity to earn additional performance related bonuses;
• All candidates must be flexible and prepared to work additional hours when required to meet customer demand;
• This role will involve Manufacturer Training Programmes.
Job Expires - 01st October 2020
Service Advisor - Dungannon
Main Purpose of Job:
To welcome customers to the Service department. Carry out customer follow ups to develop and maintain positive relationships. Organise service department bookings in an efficient and courteous manner to ensure utilisation of the workshop in line with dealer guidelines. Promote the service facilities of the dealership to encourage repeat aftersales and sales activities. Actively contribute to the revenue and profit of the service department.
Welcomes all customers at Service reception in a warm and professional manner, qualifies their needs; agrees service instructions and books vehicle into the workshop;
Responds to customer telephone enquiries relating to service and repair and book their vehicles in for the required work;
Establishes customers ‘drop off and collection’ requirements or arranges alternative transport where necessary;
Provides a quotation for the customer;
Reviews vehicle and customer history to identify potential additional work requirements (such as recalls or items noted at last service);
Ensures all appropriate information is gathered from the customer e.g. address, email address, telephone contact details etc. for marketing purposes;
Inputs information into Kerridge so that job cards and other relevant documents can be produced, and initiate ordering of appropriate parts;
Establishes the customer account status or method of payment to agree how and when the work will be paid for, and the authority limits;
Communicates the customer requirements to the workshop in a legible, clear and understandable manner;
Ensures vehicle health checks are carried out on each vehicle;
Ensures thorough vehicle inspection with the customer before and after service work is carried out;
Liaises with customers or authorising agent on the telephone regarding any additional work and obtains their authorisation to proceed;
Responds to customer enquiries; monitors work progress to ensure the vehicle will be ready at the time agreed and contacts the customer to confirm when their vehicle is ready for collection;
Maintains all customer record files and job cards on a daily basis to ensure the accurate analysis of service activity and business development;
Hand over vehicle to the customer advising them fully of the work carried out and giving a full explanation of the invoice;
Creates the invoice for work completed;
Obtains payment from the customer and completes the appropriate paperwork in line with Company procedures and FCA regulations;
Promotes the sale of service plans and additional products to customers;
Carrying out campaign co-ordination duties as and when required;
Handles customer problems, complaints and difficult situations using the necessary skills and where possible resolving the issue to the mutual satisfaction of the customer and the business. This may include offering goodwill payments where agreed by the Manager;
Ensures accurate completion of all documentation both by self and customer, relating to all actions that are undertaken;
Develops and maintains comprehensive product knowledge in respect of all vehicles;
Understands and complies with all appropriate legislation relevant to the department including health and safety legislation and FCA regulations;
Completes any other appropriate activities as specified by the Service Manager.
Ensures service prospecting is carried out on a regular basis and actions the agreed management plan;
Maximise the potential of up-sales if appropriate during service customer communications;
Ensure prompt customer follow up email / phone calls to maintain customer satisfaction and manufacturing standards as outlined in company policies.
Skills and Competencies:
Strong communication skills with internal and external customers, suppliers and the manufacturer;
Strong problem solving ability to identify and resolve dissatisfied customers issues in a professional and empathetic manner;
Possess strong attention to detail with administrative functions;
Work independently in a busy, active environment, managing own time and workflow effectively;
Present a consistently professional image to both internal and external customers, through attitude, behaviour and personal appearance;
Build strong interdepartmental relationships and pay close attention to other department requirements;
Ability to understand and interpret FCA changes;
Ability to prioritise and organise customer appointments.
Closing Date - Thursday 14th October 2020
Car Valeter - Dungannon
Donnelly Group has vacancies for Car Cleaners & Valeter’s at our Dungannon Branch.
At Donnelly Group we pride ourselves on the consistently high quality of service we provide for our customers and delivering their new cars to them in excellent condition is just one part of that commitment. You would become part of our skilled Cleaning Team focusing on providing a high quality of vehicle preparation every time.
The Person must be:-
• able to work with a minimum of supervision
• an effective communicator
• flexible and adaptable to meet changing business requirements
• prepared to undertake physically demanding work in a variety of weather conditions;
A full driver’s licence is essential as the position involves driving duties.
In addition to the above preference will be given to those candidates who have previous experience in a similar role.
• Hours of Work: Monday to Friday 8:30am to 5:30pm and Saturdays on rota basis.
The closing date for receipt of Applications is 05th October 2020