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Current Vacancies

Sales

Customer Sales Consultant - Eglinton

Campsie

Job Ref
CSC - 11.03.2019
Location
Campsie

Customer Sales Consultant is one of our most important positions, and it is a great way to start your career with us. Many of our managers started on the sales floor, where it’s all about excellent customer service.

To be a good fit for our sales team - you need to be a multi-tasker who enjoys working in a fast paced environment, you will be a positive, friendly person with great organisation skills and who enjoys working with a team of people who are just as outgoing and interested in the motor trade, and providing excellent customer service as you are.

Working in the dealership means representing Donnelly Group. You inspire, guide and help our customers in every way. And of course staying fully informed about all our campaigns and sales activities.

Experience of the automotive commercial industry is desirable however we welcome applications from Retail, Customer Service or Accountancy fields.

Sounds like you? Congratulations – here is your chance for a career with endless opportunities.

This is a full time role, working Monday – Friday, 8:45 – 17:30. You’ll also be required to work two late evenings each week, working until 19:30 and two Saturdays out of three.

• We offer an attractive remuneration package which includes:
o A competitive basic salary plus commission
o Company vehicle (dependant on experience)
o 30 days holidays (20 annual, 10 public holidays)
o Access to Healthcare plan
o Automatic Cover with Company Life Cover plan;
o Manufacturer Training programmes and continuous development
o Discounts on car purchases / repairs / parts


Close Date - 22.03.2019

Function
Sales
Status
Full Time
Type
Permanent


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Aftersales

Donnelly Group Recruitment Drive

Dungannon Co Tyrone

Job Ref
Recruitment Drive
Location
Dungannon Co Tyrone

Donnelly Group Recruitment Drive

Drop in: Thursday 21st March- 10am-8pm

Where: donnelly jaguar land rover moy road dungannon

Jobs include

*Technicians
*Junior / Qualified / Master Technician level
*Service advisors
*Sales Executives

Jobs available in following franchises - Jaguar / Land Rover / CITROEN / Volkswagen Commercial Vehicles / Vauxhall

Motor trade experience is not required for sales or service positions. Learning support provided by Donnelly Group Training Academy.

Come along enjoy a snack and meet the team in our new JAGUAR LAND ROVER offices

Discover more at careers@donnellygroup.co.uk

If you wish to book a private appointment please contact careers@donnellygroup.co.uk

Regards

Human Resources

Function
Aftersales
Status
Full Time
Type
Permanent
Hours
40


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Parts

Parts Advisor - Eglinton

Campsie

Job Ref
PAE - 07.02.2019
Location
Campsie

Do you have an interest in working in the Motor Industry? Would you like to join our Parts Team?

We would love to hear from you if you have experience in a warehouse, stores or customer facing environment.

This is an interesting and varied role which involves selling parts to customers via the phone, email and face to face and in the process advising them on the correct product for their vehicle and discussing availability and prices. You will manage transactions from initial orders through to processing payments, providing customer updates, tracking orders, stock replenishment, stock returns, and keeping our stock management IT system up to date.

You will also work closely with the Workshop to provide them with the correct parts for vehicles that are booked in for service work

We need someone with excellent communication, organisation and IT skills, with a good work ethic, who will be an asset to our Parts team.

Previous experience in a similar role would be desirable but not essential as full training will be given.

Other Information

• Hours of work: Monday to Friday 8:30am to 5:30pm, including Saturday work on a rota basis;
• Overtime is payable at time and a half.
• We offer an attractive remuneration package with the opportunity to earn additional performance related bonuses;
• All candidates must be flexible and prepared to work additional hours when required to meet customer demand;
• This role will involve Manufacturer Training Programmes.

Company Benefits:

• 30 days holidays (20 annual, 10 public holidays);
• Access to a healthcare plan subsidised by the Company;
• Automatic cover in Donnelly Group Life Cover plan;
• Access to Car Purchase Schemes.

Function
Aftersales
Status
Full Time
Type
Permanent


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TBC Ltd - Engineering Stores Person

Dungannon Co Tyrone

Job Ref
TBC/ESP/0319
Location
Dungannon Co Tyrone

TBC Ltd (Taxi and Bus Conversion Ltd), part of the Donnelly Group are Northern Ireland's leading specialist vehicle converters for private and Motability markets, including wheelchair accessible vehicles and associated products. TBC Ltd have full European approval, supplying Volkswagen, Fiat, Citroen, Peugeot and Nissan across the UK and Ireland, offering bespoke solutions for Motability, crew van, & mini-bus.

TBC are looking to recruit an Engineering Stores Person to work as part of our operations/parts team. They will be required to assist with the smooth day to day running of a busy stores and parts environment. Reporting to the Parts Manager, you’ll guarantee that components and materials are booked in and out of the stores area accurately and in a timely manner, whilst working towards the goals and strategies of the business.

In our fast-paced and unique production environment, the stores person is an integral part of our manufacturing process. The successful applicant should have experience of working in a similar role within a manufacturing environment as well as organisational and computing skills. You should be capable of operating on your own initiative but also contribute as a team member working with other stores and parts personnel along with technicians and others from various disciplines.

The goal is to ensure that the parts department delivers a good supply of components and materials to production and aftersales.

Responsibilities

• Accurately identify components and materials received from suppliers;
• Inspect and receive all goods inwards into stock system and store items in pre-determined locations;
• Accurately identify components and materials from bill of materials and pre-pick items required for production;
• Issue pre-picked and requested components and materials to works orders;
• Carryout periodical cycle counts and yearly stock check;
• Maintain components and materials stock locations ensuring stock system is up-to-date;
• Drive continuous improvements and maintain a high level of tidiness and organisation of stores

Skills & Qualifications:

• Candidates must have a minimum of 5 GCSE’s, to include Maths and English
• 1-2 Years previous experience in a commercial, industrial or engineering stores environment
• Experience of Stock Management Processes
• A good level of IT skills
• Good organisational abilities
• Good written and oral communication
• Self-motivated with a result driven approach
• A Forklift Truck License is desirable but not essential

What we offer:-

• An attractive remuneration package;
• 30 days holiday each year (20 annual leave and 10 public holidays);
• Company Life Assurance cover;
• Access to Donnelly Group employee Car Purchase Schemes;
• Access to health care plan;
• Training

Function
Production
Status
Full Time
Type
Permanent
Hours
38.75


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Marketing

Data Analyst / Data Protection Officer

Dungannon Co Tyrone

Job Ref
DPO-15/03/2019
Location
Dungannon Co Tyrone

Donnelly Group requires a Data Analyst/Data Protection Officer. This role is based at Head Office in Dungannon, however travel to other Donnelly Group locations will be required. Reporting to the IT Director and Head of Marketing, the employee will be responsible for the development and enhancement of internal CRM processes with sales and aftersales teams and will act as Data Protection Officer. You will monitor CRM system usage, actively promote best practice and plan and deliver CRM strategies to achieve company objectives.

Responsibilities:
? Mapping all data flows, how it is handled/stored/shared;
? Daily monitoring of data quality across the group, ensuring all data fields are populated correctly at all times;
? Identify and correct errors made by system users & communicating errors made in a structured manner;
? Ongoing cleansing and updating of the group database including;
o Service and MOT due dates using tools such as the DVLA
o Email unsubscribes & bounces
o Campaign returns & goneaways
o Data updates when customer requests come to the group
? Train individuals on specific areas and liaise with the Head of Learning & Development on the e-learning platform;
? Ensure awareness across the Group of GDPR;
? Participate in meetings with managers to ensure privacy by design at all levels;
? Work closely with all departments to ensure the CRM works effectively for all aspects of the company;
? Plan and deliver CRM strategies that encourage customer retention and loyalty;
? Act as point of contact with customers, supervisory authorities (ICO) and internal teams;
? Ensuring all manufacturer requirements are distributed and deployed;
? Qualify, process and record database requests from the Marketing Department for approval by Head of Marketing;
? Prepare, review and circulate CRM reports for the Directors and Head of Marketing;
? Perform audits and determine if procedures need to be updated in order to comply with regulations;
? Ensure the company has the right procedures in place to identify, manage and investigate any data breach;
? Follow the prescribed process to determine whether the company needs to report the breach to the ICO which must be reported within 72 hours if required;
? Keep logs of processing operations, and audit of alterations;
? Provide advice and instructions on how to conduct Data Protection Impact Assessments (DPIAs), carrying out a DPIA where required;
? Conduct customer journey mapping - analysing touch points with the organisation and maximising commercial opportunities;
? Data analysis of management information – utilise management information tools to monitor performance, trends and best practice;
? Actively promote best practice/processes on data entry and quality by sales and aftersales teams;
? Using pre-set database reporting by brand, quality check and cleanse/update the data;
? Work with nominated third parties ensure all customer data is cleansed and applied on the CRM system;
? Using the internal reporting system; spot check sales and aftersales calls and data entry/recording on CRM system;
? Other adhoc duties as requested.

Person Specification:
• Previous experience in a similar role - ideally 1 years plus experience;
• Possess a 2nd Level qualification and/or degree in business management or related discipline;
• It would be advantageous if the candidate had working knowledge in the Automotive Industry and/or a marketing/database administration role;
• Ability to work as part of a team;
• Must possess strong IT skills, be able to pay close attention to detail, and work with a high degree of accuracy;
• Possess awareness of consumer and marketing legislation, trade practices and standards;
• Possess strong organisational skills;
• Must be able to work on your own initiative;
• Full valid driving licence.

Function
Business Support
Status
Full Time
Type
Permanent
Hours
08:30 - 17:30 (Monday - Friday)


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TBC Production

TBC Ltd - Customer Care Service Technician (Based in Birkenhead, Wirral, England)

TBC Ltd Dungannon

Job Ref
TBC/CCST/0319
Location
TBC Ltd Dungannon

TBC Ltd is a provider of vehicles for Mobility Customers across the UK.

We now require a Customer Care Service Technician to provide an In Life Service to make home visits and carry out service checks and minor vehicle repairs.

Motability Operations aim to provide all their WAV Customers (wheelchair accessible vehicles) a better in life experience. This will see customers receiving many more visits over the life time of their vehicle. Each customer will receive an annual visit from a technical professional 6 weeks to 48 months after taking delivery of their new vehicle. We require this individual to call on customers across the whole of GB.

Job Requirement

• Complete In Life Service home visits and observe if the customer is satisfied with their vehicle;
• Help the customer with practical, technical or operational issues they may have;
• Carry out service checks on each vehicle and complete minor repairs if required;
• You will use your technical knowledge and skills to carry out repairs and maintenance on vehicles, to a professional standard, enabling efficient, economic and safe servicing and repair of customer vehicles.
• Traveling to and from Customer Homes – may require overnight accommodation to meet customer requirements

Person Specification

• A Mechanical qualification is essential with a minimum of 4 years working on commercial vehicles;
• Practical experience with vehicle conversions is desirable but not essential;
• A Full driving licence is essential as the customer base is spread over a large geographical area;
• Must possess strong IT skills,
• Strong knowledge of mobility and consumer law, compliance, trading standards and motor trade legislation.

Other

• Company Van with business fuel and expenses.
• Automatic Enrolment with Life Cover
• Automatic Enrolment with Pension Scheme
• Access to Healthcare Cash Plan

Closing Date for receipt of Applications is Thursday 21 March 2019

Function
Aftersales
Status
Full Time
Type
Permanent
Hours
38.75


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Workshop

Volkswagen Service Technician

Campsie

Job Ref
VST - 07.11.2018
Location
Campsie

At Donnelly Group, we look for great people who share our passion for the Volkswagen brand. Everyone in our business plays their part in putting the customer first and bringing great customer experience to life, so this is a fantastic place to get your career in motion.

As part of the Volkswagen brand family at Donnelly Volkswagen Eglinton, you’ll be part of an iconic world-leading brand portfolio. This opens up access to some of the world’s most famous vehicles, enabling you to continually develop your skills by training to achieve a full understanding of the latest vehicles and technologies.
As a technician, you’ll be responsible for the diagnosis, repair and service of the full range of brand products. You’ll also undertake vehicle road testing and will be responsible for ensuring vehicle parts are handled and stored appropriately. And of course, you’ll also play your part in ensuring that our customers receive great service, from start to finish.

We’re looking for great people who share our passion for our brands, so you’ll bring:
• Completion of an Advanced Level Apprenticeship in Light Vehicle Repair or equivalent BTEC or City & Guilds qualifications
• Your commitment to achieve a Volkswagen recognised qualification within an agreed timeframe
• A full UK Driving Licence
• Great communication skills with the ability to liaise with colleagues
• A high focus on continued development by adapting and learning new tools/techniques as needed, with a willingness to embrace change
• A mindset that prioritises health and safety matters

In return, you’ll receive a competitive salary and package, exceptional professional and personal development through our Donnelly Group Academy, to include full manufacturer training, which is unrivalled in the motor industry. With your skills and experience and our dedicated training and development programme, you’ll have everything you need to develop your technical skills to make your career with us a success.

Function
Aftersales
Status
Full Time
Type
Permanent


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Land Rover Technicians

Dungannon Co Tyrone

Job Ref
TechDun - 122018
Location
Dungannon Co Tyrone
Salary
Competitive basic plus bonus

Donnelly Group continue to go from strength to strength and we are soon to open a new, state of the art Jaguar Land Rover Showroom and Workshop at our Head Office in Dungannon. Our new Workshop will be one of the most modern and innovative environments in Northern Ireland equipped with the latest technology and resources. We offer exceptional professional and personal development through our Donnelly Group Academy, which is unrivalled in the motor industry, and which includes full manufacturer training.

We now need to expand our Jaguar Land Rover workshop team to meet the growing demands of the business and are seeking to recruit fully qualified and highly skilled Technicians who are looking for a career with a world leading brand and industry leading employer.

The role includes understanding the condition of the vehicle, diagnosing faults and accurately completing service records as specified by Service Manager and/or Workshop Controller. You will use your technical knowledge and skills to carry out repairs and maintenance on vehicles to a exceptional professional standard, enabling efficient, economic and safe servicing and repair of customer vehicles.

Our technicians work a 40 hour week, 8.30am to 5.30pm Monday to Friday.

We pay the most competitive rates in the industry today including performance related bonuses

Company Benefits
• 30 days holidays per year (20 annual and 10 public)
• Access to Healthcare plan;
• Automatic Enrolment in Life Cover;


Closing Date - 31st March 2019

Function
Aftersales
Status
Full Time
Type
Permanent
Hours
8.30am to 5.30pm Monday to Friday.


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Service Technician - Eglinton

Campsie

Job Ref
STE - 22.01.19
Location
Campsie

At Donnelly Group, we look for great people who share our passion for our brands. Everyone in our business plays their part in putting the customer first and bringing great customer experience to life, so this is a fantastic place to get your career in motion.

You’ll be part of an iconic world-leading brand portfolio which opens up access to some of the world’s most famous vehicles, enabling you to continually develop your skills to achieve a full understanding of the latest vehicles and technologies.

As a technician, you’ll be responsible for the diagnosis, repair and service of the full range of brand products. You’ll also undertake vehicle road testing and will be responsible for ensuring vehicle parts are handled and stored appropriately. And of course, you’ll also play your part in ensuring that our customers receive great service, from start to finish.

We’re looking for great people who share our passion for our brands, so you’ll bring:
• Completion of an Advanced Level Apprenticeship in Light Vehicle Repair or equivalent BTEC or City & Guilds qualifications
• Your commitment to achieve a manufacturer’s recognised qualification within an agreed timeframe
• A full UK Driving Licence
• Great communication skills with the ability to liaise with colleagues
• A high focus on continued development by adapting and learning new tools/techniques as needed, with a willingness to embrace change
• A mindset that prioritises health and safety matters

In return you’ll receive
• A competitive salary and bonus package,
• Exceptional professional and personal development through our Donnelly Group Academy, to include full manufacturer training, which is unrivalled in the motor industry.
• 30 days holiday (20 annual, 10 public)
• Automatic Life cover
• Access to subsidised healthcare cash plan

With your skills and experience and our dedicated training and development programme, you’ll have everything you need to develop your technical skills and make your career with us a success.

Function
Aftersales
Status
Full Time
Type
Permanent
Hours
08:30 - 17:30 (Monday - Friday)


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Service Technicians

Dungannon Co Tyrone

Job Ref
DOND/ST/0219
Location
Dungannon Co Tyrone

At Donnelly Group, we look for great people who share our passion for our brands. Everyone in our business plays their part in putting the customer first and bringing great customer experience to life, so this is a fantastic place to get your career in motion.

You’ll be part of an iconic world-leading brand portfolio which opens up access to some of the world’s most famous vehicles, enabling you to continually develop your skills to achieve a full understanding of the latest vehicles and technologies.

As a technician, you’ll be responsible for the diagnosis, repair and service of the full range of brand products. You’ll also undertake vehicle road testing and will be responsible for ensuring vehicle parts are handled and stored appropriately. And of course, you’ll also play your part in ensuring that our customers receive great service, from start to finish.

We’re looking for great people who share our passion for our brands, so you’ll bring:

• Completion of an Advanced Level Apprenticeship in Light Vehicle Repair or equivalent BTEC or City & Guilds qualifications
• Your commitment to achieve a manufacturer’s recognised qualification within an agreed timeframe
• A full UK Driving Licence
• Great communication skills with the ability to liaise with colleagues
• A high focus on continued development by adapting and learning new tools/techniques as needed, with a willingness to embrace change
• A mindset that prioritises health and safety matters

In return you’ll receive

• A competitive salary and bonus package,
• Exceptional professional and personal development through our Donnelly Group Academy, to include full manufacturer training, which is unrivalled in the motor industry.
• 30 days holiday (20 annual, 10 public)
• Automatic Life cover
• Access to subsidised healthcare cash plan

With your skills and experience and our dedicated training and development programme, you’ll have everything you need to develop your technical skills and make your career with us a success

Function
Aftersales
Status
Full Time
Type
Permanent
Hours
40


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Service Technician - Mallusk

Mallusk Co Antrim

Job Ref
STM00319
Location
Mallusk Co Antrim
Salary
Competitive Salary plus Bonus structure

At Donnelly Group, we look for great people who share our passion for our brands. Everyone in our business plays their part in putting the customer first and bringing great customer experience to life, so this is a fantastic place to get your career in motion.

As a technician, you’ll be responsible for the diagnosis, repair and service of the full range of brand products. based out of our Suzuki workshop you will undertake vehicle road testing and will be responsible for ensuring vehicle parts are handled and stored appropriately. And of course, you’ll also play your part in ensuring that our customers receive great service, from start to finish.

We’re looking for great people who share our passion for our brands, so you’ll bring:
• Completion of an Advanced Level Apprenticeship in Light Vehicle Repair or equivalent BTEC or City & Guilds qualifications
• Minimum one years experience post-qualification in a busy workshop
• A full UK Driving Licence
• Great communication skills with the ability to liaise with colleagues
• A high focus on continued development by adapting and learning new tools/techniques as needed, with a willingness to embrace change
• A mindset that prioritises health and safety matters

In return you’ll receive
• A competitive salary and bonus package,
• Exceptional professional and personal development through our Donnelly Group Academy, to include full manufacturer training, which is unrivalled in the motor industry.
• 30 days holiday (20 annual, 10 public)
• Automatic Life cover
• Access to subsidised healthcare cash plan

closing date for applications is 20th March 2019

Function
Aftersales
Status
Full Time
Type
Permanent
Hours
08:30 - 17:30 (Monday - Friday)


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Valeting

Car Valeter

Dungannon Co Tyrone

Job Ref
DOND/VAL/0319
Location
Dungannon Co Tyrone

Donnelly Group has vacancies for Car Cleaners & Valeter’s at our Dungannon Branch.

At Donnelly Group we pride ourselves on the consistently high quality of service we provide for our customers and delivering their new cars to them in excellent condition is just one part of that commitment. You would become part of our skilled Cleaning Team focusing on providing a high quality of vehicle preparation every time.

The Person must be:-

• able to work with a minimum of supervision
• an effective communicator
• flexible and adaptable to meet changing business requirements
• prepared to undertake physically demanding work in a variety of weather conditions;

A full driver’s licence is essential as the position involves driving duties.
In addition to the above preference will be given to those candidates who have previous experience in a similar role.

What we offer: (Rates From April 2019)


Valeter First 12 months - £9.00 per hour
Valeter After 12 months - £9.25 per hour
Valeter Skilled - £9.50 per hour

Service Washer First 12 months - £8.21 (NLW) per hour
Service Washer after 12 months - £8.50 per hour
Service Washer Skilled - £9.00 per hour

Other Information:

• Hours of Work: Monday to Friday 8:30am to 5:30pm and Saturdays on rota basis.
• 30 days holidays (20 annual, 10 public)
• Access to Healthcare Plan
• Automatic Cover with Company Life Cover plan;
• Employee Car Purchase Schemes


The closing date for receipt of Applications is 20 March 2019

Function
Aftersales
Status
Full Time
Type
Permanent
Hours
40


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Administration

TBC Ltd -Sales Administrator (Motability / In-Life Scheme) (Based in Birkenhead, Wirral, England)

TBC Ltd Dungannon

Job Ref
TBC/SAMIL/0319
Location
TBC Ltd Dungannon

Reporting to the Sales Manager the successful candidate will be working as part of TBC Ltd, based in Birkenhead, England.
The successful candidate will focus on administrative business support for the Motability division in relation to the Motability and In-Life scheme.

The Role:

The successful candidate will be an experienced individual responsible for business support/ administration for the Motability division assisting in the development and growth of the business.

One of your main responsibilities is to organise and plan Motability home demonstration In-Life visits and follow up potential sales leads. You need to possess a working knowledge of the “Motability” and “In Life” scheme. The role requires ability to plan routes for the customer care technician to maximize efficiency of the visits for the Company.

You will also be required to complete online applications for Motability scheme and when required carry out home demonstrations and vehicle handovers with customers. There will also be other associated duties with Motability administration included in this role and business support as requested.

The role requires a high level of administration including preparation of documents, correspondence and record keeping. The successful candidate will have excellent IT skills and a working knowledge of Microsoft Office and other computer systems. It would be advantageous for candidates to possess a working knowledge of Kerridge management system.

We require the person to have strong organisational skills with ability to plan workloads effectively and to meet deadlines and demonstrate attention to detail. It would be advantageous if the person had a similar working knowledge of this industry and role expectations. The candidate should also demonstrate polite and helpful etiquette with ability to deal professionally with customers.

If you are a pleasant, self motivated and enthusiastic person, we would love you to come and work for us, please apply by applying online.

The Person:

• Candidates must a good standard of education to include GCSE’s Maths and English;
• It would be advantageous but not essential to hold Business Administration qualifications (NVQ, OCR or equivalent);
• It is essential that the person has at least 1 -2 years of similar working experience;
• Candidates must have working experience in a customer service industry;
• Candidates must possess excellent communication and customer service skills;
• Candidates must posses excellent administrative skills and demonstrate attention to detail;
• A full driving licence is essential.

Other:

* Automatic Enrolment with Life Cover
* Automatic Enrolment with Pension Scheme
* Access to Healthcare Cash Plan

Function
Business Support
Status
Full Time
Type
Permanent
Hours
38.75


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