Working with Us

Current Vacancies

Administration

Motability Sales Administration

TBC LTD - Birkenhead

Job Ref
MSA/06/21
Location
TBC LTD - Birkenhead

The successful candidate will focus on administrative business support for the Motability division in relation to the Motability and In-Life scheme.

The Role:
The successful candidate will be an experienced individual responsible for business support/ administration for the Motability division assisting in the development and growth of the business.

One of your main responsibilities is to organise and plan Motability home demonstration In-Life visits and follow up potential sales leads. You need to possess a working knowledge of the “Motability” and “In Life” scheme. The role requires ability to plan routes for the customer care technician to maximize efficiency of the visits for the Company.
You will also be required to complete online applications for Motability scheme and when required carry out home demonstrations and vehicle handovers with customers. There will also be other associated duties with Motability administration included in this role and business support as requested.

The role requires a high level of administration including preparation of documents, correspondence and record keeping. The successful candidate will have excellent IT skills and a working knowledge of Microsoft Office and other computer systems. It would be advantageous for candidates to possess a working knowledge of Kerridge management system.

We require the person to have strong organisational skills with ability to plan workloads effectively and to meet deadlines and demonstrate attention to detail. It would be advantageous if the person had a similar working knowledge of this industry and role expectations. The candidate should also demonstrate polite and helpful etiquette with ability to deal professionally with customers.

If you are a professional, self motivated and enthusiastic person, we would love you to come and work for us, please apply by applying online.

The Person:
-Candidates must have a good standard of education to include GCSE’s Maths and English;
-It would be advantageous but not essential to hold Business Administration qualifications (NVQ, OCR or equivalent);
-It is essential that the person has at least 2 years of similar working experience;
-Candidates must have working experience in a customer service industry;
-Candidates must possess excellent communication and customer service skills;
-Candidates must possess excellent administrative skills and demonstrate attention to detail;
-Candidates must possess excellent organisation skills;
-A full driving licence is essential.
-Excellent IT skills, previous experience working with Microsoft Office, excel in particular.


Closing date 30 June 2021 at 5pm

__________________________________________

TBC Limited is an equal opportunities employer-

Function
Business Support
Status
Full Time
Type
Permanent
Hours
Monday to Friday 09:00- 17:00


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Aftersales

Jaguar Landrover Service Advisor

Dungannon

Job Ref
JLRSA/06/21
Location
Dungannon

Here at Donnelly Group we are recruiting for a motivated Jaguar Landrover Service Advisor to join our award winning retailer of the year team, at our Dungannon showroom.

JLR Service Advisor Job Purpose:-
You will act as a reliable and efficient point of contact for customers ensuring excellent customer service through communication and customer satisfaction.

You will welcome all customers to the department, organise department bookings for service. You will also assist the Parts function on holiday and absence dealing with customer requests and phone-calls.

The role also involves prospecting for Service Work to encourage customers of special offers available to them. You will also carry out customer follow up calls to maintain good customer relationships and build customer loyalty to the department.

This role requires you to promote the service and parts facilities to encourage repeat Aftersales ensuring that the customer is dealt with professionally every time.

This role involves co-ordinating with the Sales teams, Workshop, Parts and Service.

Who Are We Looking For?

• At least 2 years experience in a similar role
• Knowledge of vehicle parts would be advantageous;
• Ability to prove and demonstrate your experience in the provision of high levels of customer satisfaction;
• Excellent organisation and time management skills;
• Computer Literature and a working knowledge of Kerridge is preferable
• Professionally presented and posses a good work ethic;
• A full driver’s licence as driving duties is involved.

Other Information:

• 30 days holidays (20 annual, 10 public)
• Access to Healthcare plan
• Automatic enrolment in the Pension Scheme;
• Automatic cover with the company Life Cover plan;
• Manufacturer Training Programmes

Donnelly Group is an equal opportunities employer
_____________________________________________________

Closing Date – 1 July 2021 at 5pm

The company reserves the right to expand the short listing criteria to facilitate the short listing process.

Function
Aftersales
Status
Full Time
Type
Permanent


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Jaguar Landrover Senior Service Advisor

Dungannon

Job Ref
JLRSSA/06/21
Location
Dungannon

Here at Donnelly Group we are recruiting for a motivated Jaguar Landrover Senior Service Advisor to join our award winning retailer of the year team, at our Dungannon showroom.

JLR Senior Service Advisor Job Purpose:-
Acts as liaison between customers and service department by communicating with customers regarding vehicle problems and repair timeline, and expressing customer concerns to service department. You will display exemplary customer service skills and a sales-minded attitude.

Senior Service Advisor Job Duties:
• Communicates with clients about vehicle problems, insurance questions, and warranty issues
• Maintains positive relationships with clients to ensure repeat and return customers
• Approaches transactions with sales-minded professionalism and suggestively sell products and services to clients, including making clients aware of all packages and retail options available
• Answers customer questions about services, including when to expect vehicle repairs.
• Provide guidance, training, and appraisals to each member of the Aftersales team to encourage a forward-thinking attitude which will help them achieve their full potential.
• Monitor department performance against budget, identify any shortfall and implement plans to improve the performance.
• Displays extensive knowledge about products and services.
• Ensures customer vehicle is finished on time and details for customer services rendered and costs for those services, ensuring satisfaction at every step of interaction
• Uses all methods of customer communication, including online bookings, phone calls, and in-person interactions, to schedule and book appointments, vehicle drop-offs, and vehicle pick-ups.
• Reporting into the Aftersales Manager, the successful candidate will assume responsibility for ensuring the highest level of customer service and profitability is delivered at all times.
• Communicates with technicians about vehicle statuses, and ensures that vehicles will be ready for customer on time.
• Acts as an advocate for clients when communicating vehicle problems and needs to repair department
• Liaises with technicians about parts ordering to ensure requisite parts are available when vehicle repairs require them, and communicates any time restrictions to customers in timely manner
• Processes customer payments
• Demonstrates extensive knowledge of service department

Please note that the above job duties are a guideline and do not aim to detail every possible task and expectation. This job description may be subject to change and periodic review.

Essential criteria:
• Previous Experience in Vehicle Service Department
• Knowledge of Vehicle Parts and Services
• Excellent customer facing skills
• Excellent organisation and time management skills;
• Strong communication skills
• Sales experience
• Self motivated
• Team management
• Previous working experience with targets and selling.
• Strong computer skills;
• A full driver’s licence as driving duties is involved.
• At least 3 years experience in a previous role.

Other Information:

• 30 days holidays (20 annual, 10 public)
• Access to Healthcare plan
• Automatic enrolment in the Pension Scheme;
• Automatic cover with the company Life Cover plan;
• Manufacturer Training Programmes

Donnelly Group is an equal opportunities employer
_____________________________________________________

Closing Date – 1 July 2021 at 5pm

The company reserves the right to expand the short listing criteria to facilitate the short listing process.

Function
Aftersales
Status
Full Time
Type
Permanent


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Parts

Parts Advisor

Enniskillen

Job Ref
PA/06/2021
Location
Enniskillen

Do you have an interest in working in the Motor Industry? Would you like to join our Parts Team?

We would love to hear from you if you have experience in a warehouse, stores or customer facing environment.

This is an interesting and varied role which involves selling parts to customers via the phone, email and face to face and in the process advising them on the correct product for their vehicle and discussing availability and prices. You will manage transactions from initial orders through to processing payments, providing customer updates, tracking orders, stock replenishment, stock returns, and keeping our stock management IT system up to date.

You will also work closely with the Workshop to provide them with the correct parts for vehicles that are booked in for service work.

We need someone with excellent communication, organisation and IT skills, with a good work ethic, and a good technical knowledge of vehicles, who will be an asset to our Parts team.

Previous experience in a similar role would be desirable but full training will be given.

Other Information:

• Hours of work: Monday to Friday 8:30am to 5:30pm, including Saturday work on a rota basis; - Part Time hours would also be considered
• 30 days holidays (20 annual, 10 public)
• Access to Healthcare plan
• Automatic enrolment in the Pension Scheme;
• Automatic cover with the company Life Cover plan;
• Manufacturer Training Programmes

Donnelly Group is an equal opportunities employer
_____________________________________________________

Closing Date – 30 June 2021 at 5pm

Function
Aftersales
Status
Full Time
Type
Permanent
Hours
08:30 - 17:30 Monday to Friday with Flexibility with Saturday in a rota basis


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Sales

Customer Sales Consultant

Maydown

Job Ref
CSC/06/21
Location
Maydown

This is an exciting time to join the Sales team in Maydown. Reporting to the Sales Manager you will be a key member of our well established successful sales team, focusing on maximising opportunities to ensure profitability targets are reached.

Does this sound like you?
• Excellent customer service skills and likes to work with people.
• Record of working within the automotive industry in a similar position.
• Enjoys working in a high-pressured environment.
• Enjoys working to and can achieve challenging targets.
• Able to take initiative and ownership of issues; is proactive, has a ‘can-do’ attitude.
• Able to work independently. Able to multi-task and switch quickly between tasks.
• Willingness to learn and develop, and keep up-to-date with complex/ technical/product information.
• Strong organisational and prioritisation skills.
• Strong people & communication skills.
• Is a team player who offers help and support to others.

Core duties of this role include:
• Talks with, and listens to customers to build rapport and understands their requirements
• Qualifies own understanding of the customer’s needs – through discussion and gauging the customer’s reaction to alternative options – to build the closest possible match between the product and customer
• Demonstrates the most suitable options to the customer, understanding and adapting to their buying strategy and encouraging them to experience the product through test drive
• Uses in depth product knowledge to guide the customer towards the best choice for them
• Works with colleagues and other teams across the site to provide continuous improvement and a seamless service to customers
• Ensures opportunities for sales by other teams are followed up by the most appropriate specialist (e.g. After Sales)
• Achieving personal and team KPIs

Competencies Required:
• Achievement and Results Motivation
• Analytical Thinking and Decision Making
• Customer & Service Orientation
• Brand identification
• Interpersonal Skills
• Flexibility and Desire to Learn
• Self-Management & Team Orientation
• Customer & Service Orientation

To be considered, you will need:
• At least 1 years previous experience in a sales environment working towards targets
• A minimum of 5 GCSEs at Grade C including Maths and English
• Full valid driving license required

Company Benefits:
In return, we will provide you with the following competitive package:
• Pension Provision
• Life Insurance Cover
• Company Health & Well being package which includes membership of Kingsbridge Hospital Diamond Club
• Access to Group Plan at Health Shield
• Manufacturing training plan
• 30 days Annual Leave

Closing date extended to 25 June 2021 at 5pm
__________________________________________________
Donnelly Group is an equal opportunities employer

The company reserves the right to expand the short listing criteria to facilitate the short listing process

Function
Sales
Status
Full Time
Type
Permanent


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Service

Customer Service Consultant

Derry / Londonderry

Job Ref
CSSC/06/21
Location
Derry / Londonderry

We are currently recruiting for a Customer Service Consultant to join our team at Volkswagen, Campsie.

Service Advisor Job Purpose:
Acts as liaison between customers and service department by communicating with customers regarding vehicle problems and repair timeline, and expressing customer concerns to service department. You will display exemplary customer service skills and a sales-minded attitude.

Service Advisor Job Duties:
• Communicates with clients about vehicle problems, insurance questions, and warranty issues
• Maintains positive relationships with clients to ensure repeat and return customers
• Approaches transactions with sales-minded professionalism and suggestively sell products and services to clients, including making clients aware of all packages and retail options available
• Answers customer questions about services, including when to expect vehicle repairs
• Displays extensive knowledge about products and services
• Ensures customer vehicle is finished on time and details for customer services rendered and costs for those services, ensuring satisfaction at every step of interaction
• Uses all methods of customer communication, including online bookings, phone calls, and in-person interactions, to schedule and book appointments, vehicle drop-offs, and vehicle pick-ups
• Communicates with technicians about vehicle statuses, and ensures that vehicles will be ready for customer on time
• Acts as an advocate for clients when communicating vehicle problems and needs to repair department
• Liaises with technicians about parts ordering to ensure requisite parts are available when vehicle repairs require them, and communicates any time restrictions to customers in timely manner
• Processes customer payments
• Demonstrates extensive knowledge of service department

Please note that the above job duties are a guideline and do not aim to detail every possible task and expectation. This job description may be subject to change and periodic review.

Essential criteria:
• Excellent customer facing skills
• Excellent organisation and time management skills;
• Strong communication skills
• Sales experience
• Self motivated
• Team management
• Strong computer skills;
• A full driver’s licence as driving duties is involved.

Desirable criteria:
• Previous Experience in Vehicle Service Department
• Previous working experience with targets and selling.

Other Information:

• 30 days holidays (20 annual, 10 public)
• Access to Healthcare plan
• Automatic enrolment in the Pension Scheme;
• Automatic cover with the company Life Cover plan;
• Manufacturer Training Programmes

Donnelly Group is an equal opportunities employer
_____________________________________________________

Closing Date – 25 June 2021 at 5pm

The company reserves the right to expand the short listing criteria to facilitate the short listing process

Function
Aftersales
Status
Full Time
Type
Permanent
Hours
40


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Workshop

Apprentice Service Technician

Group

Job Ref
AST/06/21
Location
Group

At the Donnelly Group we are proud of our apprentices, their passion for our brand and their determination to learn, develop and surpass in their careers. Our apprentices are fundamental to our continuing success and development of some of the most renowned car manufactures in the motor industry. The Donnelly Group will support your chosen career from an Apprentice Technician, onwards to a Master Technician and onto Senior Management.

The Donnelly Group is currently recruiting for its annual intake of Apprentice Technicians seeking to establish a career in the Motor industry. You can avail of various locations to start your career within The Donnelly Group. n.

As part of the Donnelly Group family, you’ll be part of an iconic world-leading brand portfolio, with a heritage spanning 70 years. This opens up access to some of the world’s most famous vehicles, enabling you to continually develop your skills by training to achieve a full understanding of the latest vehicles and technologies.

ADVANCED (GOLD) APPRENTICESHIP PROGRAMME IN MOTOR VEHICLE TECHNICIAN

As an Apprentice Technician undertaking the Advanced Programme you will get the opportunity to obtain a third level qualification, enhancing your career prospects.

Essential Criteria to participate on the Advanced Apprenticeship Programme you must have:

• Five GCSEs (or equivalent) at grade C including Maths and English

ENTRY LEVEL 2 APPRENTICESHIP IN MOTOR VEHICLE TECHNICIAN

Application for Level 2 and the Level 3 Apprenticeships are welcomed by The Donnelly Group. As part of your Apprenticeship we will support your progression from Level 2 (equivalent to GCSE) through Level 3 (equivalent to A-Level) and on to higher apprenticeships at Levels 5 to 8.

Essential skills required for both entry levels:
• Able to demonstrate effective communication and team-working ability;
• Demonstrate good problem solving techniques and methodical approach to tasks;
• Must have desire to succeed in a career within the Motor Industry;
• Have signed up and accepted into a College/Training Provider.

Choose a career with us for a dynamic and rewarding career in Northern Ireland’s largest independent and fastest growing motor retailers.

To apply for the fantastic opportunity and kick start your careers in the Motor Industry please go to our website.

Closing date is 16 July 2021
__________________________________
Donnelly Group is an equal opportunity employer

Function
Aftersales
Status
Full Time
Type
Permanent


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Senior Service Advisor

Derry / Londonderry

Job Ref
SSA/06/21
Location
Derry / Londonderry

Here at Donnelly Group we are recruiting for a motivated Senior Service Advisor to join us at our Campsie site.

Senior Service Advisor Job Purpose:-
Acts as liaison between customers and service department by communicating with customers regarding vehicle problems and repair timeline, and expressing customer concerns to service department. You will display exemplary customer service skills and a sales-minded attitude.

Service Advisor Job Duties
• Communicates with clients about vehicle problems, insurance questions, and warranty issues
• Maintains positive relationships with clients to ensure repeat and return customers
• Approaches transactions with sales-minded professionalism and suggestively sell products and services to clients, including making clients aware of all packages and retail options available
• Answers customer questions about services, including when to expect vehicle repairs.
• Provide guidance, training, and appraisals to each member of the Aftersales team to encourage a forward-thinking attitude which will help them achieve their full potential.
• Monitor department performance against budget, identify any shortfall and implement plans to improve the performance.
• Displays extensive knowledge about products and services.
• Ensures customer vehicle is finished on time and details for customer services rendered and costs for those services, ensuring satisfaction at every step of interaction
• Uses all methods of customer communication, including online bookings, phone calls, and in-person interactions, to schedule and book appointments, vehicle drop-offs, and vehicle pick-ups.
• Organise departmental forecasts and reports in a clear and timely manner.
• Reporting into the Head of Franchise, the successful candidate will assume responsibility for the effective and efficient running of the Aftersales department and for ensuring the highest level of customer service and profitability is delivered at all times.
• Communicates with technicians about vehicle statuses, and ensures that vehicles will be ready for customer on time.
• Acts as an advocate for clients when communicating vehicle problems and needs to repair department
• Liaises with technicians about parts ordering to ensure requisite parts are available when vehicle repairs require them, and communicates any time restrictions to customers in timely manner
• Processes customer payments
• Demonstrates extensive knowledge of service department

Please note that the above job duties are a guideline and do not aim to detail every possible task and expectation. This job description may be subject to change and periodic review.

Essential criteria:
• Previous Experience in Vehicle Service Department
• Knowledge of Vehicle Parts and Services
• Excellent customer facing skills
• Excellent organisation and time management skills;
• Strong communication skills
• Sales experience
• Self motivated
• Team management
• Previous working experience with targets and selling.
• Strong computer skills;
• A full driver’s licence as driving duties is involved.

Other Information:

• 30 days holidays (20 annual, 10 public)
• Access to Healthcare plan
• Automatic enrolment in the Pension Scheme;
• Automatic cover with the company Life Cover plan;
• Manufacturer Training Programmes

Donnelly Group is an equal opportunities employer
_____________________________________________________

Closing Date – 25 June 2021 at 5pm

The company reserves the right to expand the short listing criteria to facilitate the short listing process.

Function
Aftersales
Status
Full Time
Type
Permanent


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